School Relationship Executive
Cambridge University Press
SalesFull Time
- Location
- New Delhi, Delhi, India
- Posted
- 28 August 2026
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Role overview
This role is responsible for delivering exceptional customer experience by supporting the smooth setup of the distribution network of Cambridge International schools and supporting the onboarding of new schools. You will provide proactive guidance and handholding to ensure successful implementation of Cambridge programmes and manage compliance requirements during the setup. The role will build strong relationships with decision-makers of partner schools, serving as a trusted point of contact to drive engagement, satisfaction, and long-term success.
You will also provide Account Management support, coordinate cross-functional activities to ensure timely issue resolution, deliver high-quality customer service across multiple channels, and contribute to continuous process improvements while achieving agreed service standards, operational KPIs, and business objectives.
Responsibilities
- Offer support to new Institutions aspiring to adopt the Cambridge program and onboard them as per Cambridge policy. This includes collaborating closely with business colleagues and decision-makers from prospective schools to facilitate a smooth registration process, coordinate documentation and compliance requirements, address operational queries, and ensure timely progression from initial interest to successful school approval.
- Partner with School Development and other cross-functional teams to deliver a seamless onboarding experience, enabling new schools to successfully implement Cambridge.
- Build and manage trusted relationships with partner schools, acting as an operational point of contact to provide guidance, resolve queries, and proactively support their ongoing success.
- Monitor school readiness, onboarding progress, and compliance milestones, identifying risks and driving timely resolution through effective stakeholder coordination.
- Leverage AI, data analytics, and digital tools to proactively track progress, identify trends, automate routine activities, and improve operational efficiency and customer satisfaction.
- Manage an assigned portfolio of schools by providing ongoing Account Management support, ensuring high levels of engagement and customer satisfaction.
- Coordinate with internal teams to resolve operational issues, streamline processes, and deliver a consistently high-quality customer experience across the school network.
- Support the planning and execution of stakeholder engagement initiatives, including support training programs, webinars, events, school visits, and other strategic activities.
- Ensure delivery against agreed service levels and quality standards while maintaining accurate operational records.
- Contribute to the tracking and reporting of customer metrics, service KPIs, and operational performance.
- Contribute to the development, review, and implementation of standard operating procedures, service frameworks, and process improvements to enhance operational efficiency and customer experience.
Qualifications
- Masters degree in Business, Management, or a related field.
- 5+ years of experience in Customer Success/Service, Account Management, or Sales.
- Proven experience in customer success, account management, and stakeholder engagement.
- Strong working knowledge of CRM platforms, Microsoft Office applications (particularly Excel and Power BI), and digital collaboration tools.
- Demonstrated proficiency in leveraging AI tools, automation technologies, and data analysis platforms to improve productivity, generate insights, streamline workflows, and support operational decision-making.
- Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend process improvements.
- Experience conducting primary and secondary research and synthesizing findings into actionable insights.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams and external stakeholders.
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Ability to interpret operational and legal documents.
- Knowledge of the education sector and familiarity with Cambridge programs would be an advantage.
- Ability to work independently, exercise sound judgment, and deliver against agreed timelines and service standards.
- Willingness to travel and relocate within India.