Role overview

At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions. We are looking for a highly organised and customer-focused Client Services Coordinator to support our clients, platforms and day-to-day business operations. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service and operational excellence.

As our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions. Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through efficient order processing, customer support, event coordination, virtual event production, and platform administration. You will play an important role in supporting Intégro's learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.

Logistics

Office Location: Suite 23, 888 Pittwater Road, Dee Why

Working Model: Fully onsite 5 days/week, 9:00am ~ 5:00pm

Client & Platform Support

Provide first-line support for EPIC and Catalyst platforms
Set up client accounts and registrations
Provide platform walkthroughs and onboarding support
Troubleshoot platform issues and coordinate escalations where required

Administration & Operations

Process customer orders accurately and efficiently
Maintain and update client records across CRM and platform systems
Support product fulfilment, packing and dispatch through Australia Post and courier
Assist with office administration, supplies management and general business support

Events & Client Delivery

Assist with the coordination of workshops, certification programs and client events
Prepare and produce participant materials
Support pre- and post-certification administration and follow-up
Liaise with the Education team on certification scheduling and platform coordination
Act as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharing
Troubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experience
Manage event time flow and clarify activity instructions for participants as needed
Approximately 4-5 virtual events per quarter, spanning both certification programs and private client training courses

Customer Experience

Respond to client enquiries professionally and promptly
Build positive relationships with clients and partners
Identify and escalate sales opportunities to the appropriate team members

Essential

Skills & Experience

Minimum 3 years' experience in an office-based administrative, customer service or client support role
Excellent written and verbal communication skills
Strong organisational and time management skills
Ability to manage multiple priorities and meet deadlines
High attention to detail and accuracy
Strong customer service focus
Ability to work independently and collaboratively within a team
Strong Microsoft Office skills
Confidence learning and using technology platforms and systems

Desirable

Experience

Event coordination or event management experience
Experience producing or supporting virtual training/webinar platforms (e.g. Zoom)
CRM administration experience
Experience supporting online learning, assessment or SaaS platforms

What Success Looks Like

Accurate and timely processing of client orders and requests
Fast resolution of client support enquiries
Efficient delivery of training and certification programs
Strong client relationships and positive customer feedback
Consistent adherence to company policies and procedures
Positive contribution to team culture and continuous improvement

Client Services Coordinator, Integro

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Job Description