Lead CRM-Agra
Oswaal Books
OtherFull Time
- Location
- Agra, Uttar Pradesh, India
- Posted
- 25 August 2026
Get Started
Sign inJob Description
Role overview
We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities
- Customer Engagement: Build and maintain strong, positive relationships with customers through regular communication and engagement. Proactively reach out to customers to gather feedback and address concerns.
- Customer Satisfaction: Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions. Implement strategies to enhance overall customer satisfaction and loyalty.
- Issue Resolution: Act as a point of contact for customer inquiries, concerns, and escalations. Work closely with internal teams to address and resolve customer issues promptly.
- Customer Retention: Develop and execute customer retention strategies to reduce churn and increase customer lifetime value. Implement loyalty programs and incentives.
- Communication: Communicate product updates, promotions, and relevant information to customers. Provide clear and timely information to customers regarding their inquiries.
- Documentation and Reporting: Maintain accurate and detailed records of customer interactions and transactions. Generate regular reports on customer satisfaction and engagement metrics.
Qualifications
- Master's degree in Business, Marketing, or a related field.
- 8 to 15 years of experience in customer relationship management roles, with at least 6 years in team handling being mandatory.
- Proven track record of successfully managing and retaining customer accounts.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.
- Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.
- Empathetic and customer-focused approach in understanding and addressing customer needs.
- Proficiency in using Customer Relationship Management (CRM) software.
Application Information
- Interested candidates can share their resume at [email protected]