Operations and Production Coordinator (Onsite Mumbai)
Jaico Publishing House
ProductionFull Time
- Location
- Mumbai, Maharashtra, India
- Posted
- 28 August 2026
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Role overview
This Operations and Production Coordinator role is responsible for ensuring the smooth execution of business operations, with a focus on inventory management, cross-functional coordination, and process monitoring. The position will involve close collaboration with various departments, including Production, Sales, Warehouse, Accounts, and Logistics, to manage daily tasks and address escalations. A significant portion of the role will also involve managing e-commerce platforms, branch billing, and author relations, as well as contributing to production and inventory planning.
Responsibilities
- Inventory Scheduling: Assist with reprint planning based on inventory and market needs, conduct costing analysis, and obtain final checklist approvals before printing.
- Cross-Functional Coordination: Coordinate with Production, Sales, Warehouse, Accounts, and Logistics teams to ensure seamless business execution.
- Process Monitoring: Track branch stock availability, print schedules, website orders, and invoice filing.
- Escalations & Approvals: Handle payment delay follow-ups with the Accounts team and approve the destruction of damaged copies.
- E-Commerce, Branch Billing & Author Relations:
- CocoBlu & Amazon Operations: Handle PO receipts, warehouse flips, weekly reporting, appointment scheduling, billing, and dispute management (PQV/PV).
- Website Management: Manage order downloads, local/foreign dispatches, payment gateway reconciliation (Razorpay/CC Avenue), and Shiprocket processing.
- Branch & Author Coordination: Manage branch transactions (invoices, GRN, CN), transparency sticker printing, author stock requirements, and contract reviews.
- Client Accounts: Handle Crossword dropship orders, monthly billing, payment follow-ups, and POD billing for Repro/Manipal.
- Production & Inventory Planning:
- Book Costing: Prepare book costing.
- Production Management: Update gross production and value reports; monitor print schedules and follow up with Delhi/Mumbai printers.
- Stock & Sales Planning: Plan stock/sales requirements for BL and FL; track inventory shortfalls and drive branch reprint order fulfillment.
- Operational Support: Assist with costing analysis and follow up on available stock transfers.
- Order Processing & Warehouse Coordination:
- PO Execution: Download POs, coordinate with the Warehouse team for stock marking, and prepare bills for verification and upload.
- Dispute & Return Logistics: Manage damaged/defective returns, issue Credit Notes (CN), and oversee DF (Direct Fulfilment) inbound stock updates and order printing.
- Cataloguing & Online Listings:
- Listing Management: Create new title pre-order listings, manage Brand Registry, and remove fake online listings.
- Catalogue Maintenance: Control the Flipkart listing catalogue and the Master MRP sticker/catalogue system.
- Author & Foreign Shipments:
- Client Relations: Handle author email replies, process author sales data, and manage general website customer queries.
- Export Logistics: Handle foreign and export shipments for authors and complimentary copies.
- Chain Store Management:
- Retail Operations: Coordinate major chain store PO processing, dispatch coordination, and order follow-ups.
Qualifications
- Experience: 3–5 years of experience handling Microsoft Office, Amazon Vendor Central, Brand Registry, and Flipkart operations.
- Publisher Operations: Broad experience in publisher inventory distribution and Tally-linked standard sales/export registers.
- Financial Acumen: Deep comfort with managing financial inputs, including PO flows, PURT tracking, Credit Notes (CN), and multi-point shipping verification metrics.
- Operational Skills: Strong coordination skills in managing cross-team outputs from Logistics, Production, and Accounts.