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Pure Product Specialist

Elsevier

OtherFull Time
Location
Shanghai, China
Posted
2 September 2026

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Job Description

Role overview

We are looking for a Chinese-speaking Pure Product Specialist to join our Global Pure Support Team. Your role will be centered around providing fast and accurate responses to clients to solve the challenges they may encounter. To support our clients, we also produce webinars and other types of internal and external documentation.

The Pure Support Team is part of a global team based in Denmark, Americas, Korea, Japan, and Singapore. The general responsibility of the Pure Support team is to provide enterprise-level support to customer Pure administrators and system owners. Pure is the growing market leader for university research management systems, used by 600+ research institutions in 50 countries.

Responsibilities

  • Joining an entrepreneurial, but global team.
  • Taking responsibility, building knowledge every day, and understanding client needs.
  • Providing complex support to a demanding audience, primarily in writing with relatively few phone calls and video meetings.
  • Participating in and driving ad-hoc projects within client services tooling, quality control, and other areas relating to the actual support effort.

Requirements

  • Native Chinese/Mandarin speaker with a very strong command of English, both verbally and in writing.
  • Passion and persistence for helping people and solving complex problems.
  • Experience as an IT Supporter or other IT profile is an advantage.
  • Experience in information/content management and flows, e.g., as a librarian, technical writer, data processor, or other, is also a potential entry point. We are open to hiring with little or low relevant experience, for example, if you have recently finished your education.
  • Curiosity and a fast learning ability, with a strong drive to understand how things work.
  • Experience in analyzing customer requests to determine underlying needs, gather the right answers, and provide them in a friendly and professional way.
  • Experience in developing partnerships with key stakeholders.
  • Ability to get things done in a multi-cultural environment.
  • Skill in simplifying complex environments.
  • Experience in problem-solving (structured thinking, analytical, brainy).
  • Strong work ethic and self-motivation.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization and offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Compensation and Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Medical and Life Insurance
  • Long-Service Award
  • Marriage and New Baby Gifts
  • Festivals and Birthday Gifts
  • Annual Medical Check-up
  • Flexible Benefits via CIIC Platform
  • Paid Time Off, including annual leave, family care leave, and public holidays

The role can be based in our offices in Shanghai, Beijing, Shenzhen, or can be home-based.