CRM Executive
Batra Art Press
- Location
- India
- Posted
- 28 August 2026
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Role overview
The CRM Executive will manage and optimize customer relationships across the publishing and production lifecycle, acting as a key point of contact for international and domestic clients. In this full-time, on-site role based in the Greater Delhi Area, the CRM Executive will handle customer queries, track communications, and maintain accurate CRM records to support smooth project delivery.
Daily activities include monitoring customer satisfaction, coordinating with internal teams (sales, editorial, design, and production), and implementing retention strategies. The role also involves analyzing customer data, preparing reports on customer behavior and engagement, and supporting sales initiatives by identifying opportunities to strengthen existing relationships. The CRM Executive will contribute to continuous improvement of customer experience processes and ensure timely and professional responses to all client interactions.
Responsibilities
- Manage and optimize customer relationships throughout the publishing and production lifecycle.
- Act as a key point of contact for international and domestic clients.
- Handle customer queries and track communications.
- Maintain accurate CRM records to support smooth project delivery.
- Monitor customer satisfaction.
- Coordinate with internal teams, including sales, editorial, design, and production.
- Implement customer retention strategies.
- Analyze customer data and prepare reports on customer behavior and engagement.
- Support sales initiatives by identifying opportunities to strengthen existing relationships.
- Contribute to the continuous improvement of customer experience processes.
- Ensure timely and professional responses to all client interactions.
Qualifications
- Strong customer relationship skills, including Customer Retention and Customer Experience, with a focus on building long-term partnerships.
- Effective Communication abilities, both written and verbal, to interact with international and domestic clients and internal teams.
- Solid Analytical Skills to interpret CRM data, generate insights, and support decision-making for customer engagement strategies.
- Exposure to Sales processes, with the ability to support account growth, upselling, and cross-selling within existing customer bases.
- Proficiency in CRM tools or customer database systems and basic MS Office (Excel, Word, PowerPoint).
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
- Detail-oriented, organized, and able to manage multiple client accounts and tasks simultaneously.
- Prior experience in publishing, media, or a B2B service environment is an advantage.